雅思口语Part2话题卡：Describe an occasion when you heard someone complaining about something in a restaurant/store or other business places 描述你曾经在诸如餐馆/商店或者其它商业场所听到听到别人投诉的经历
思路点拨：以下思路仅供参考，希望大家根据自己的真实经历编写答案
这道话题卡的细节要求相对较多，几个需要注意的核心关键词有：heard someone complaining和business place。也就是说，你所描述的经历是你当场听到的。同时，这个场合得是一些商业场合，比如餐馆和商店。诸如此类的场所还包括电影院、游乐场以及其它提供商业服务的场所（会所、酒吧、街市等）。
题目
Describe an occasion when you heard someone complaining about something in a restaurant/store or other business places
You should say:
When and where it happened
What he/she complained about
What the result was
And explain how you felt about the experience
参考答案
下面是老烤鸭小编根据具体的题目要求，给出的原创参考答案：
请北京新航道、上海新航道、小站雅思，阿卡索外教网，百利天下留学以及智课网等机构不要再次抄袭本站的文章。
I actually can recall a time when I witnessed someone complaining at a restaurant. This incident occurred at a popular Xinjiang restaurant near my home, which was especially crowded on weekend evenings and weekdays.
我记得有人在餐厅抱怨的一次经历，发生在我家附近的一家新疆餐厅。这家餐厅在周末和平日的晚上非常受欢迎。
I observed a middle-aged lady shouting at the reception in the center of the dining hall. Although I was not entirely sure about the details of her complaint, as my friends and I were lining up outside the door, I did overhear her saying that she had waited for half an hour to be served, this article is from Laokaoya website, only to see a family who arrived after her get served before her. She felt this was completely unfair and demanded to speak to the boss. However, it seemed that the boss was occupied at the time and didn’t meet her until several minutes later.
我看到一位中年女士在餐厅中央的接待处大声抱怨。其实，我不太确定她在抱怨什么，因为我和我的朋友们都在门外排队。但我确实听到她说了一些话，比如她等了半个小时才得到服务，但她后面的一个家庭却先得到了服务，她认为这完全不公平。这位女士想要和老板谈谈。然而，似乎老板当时很忙，直到几分钟后才接待了她。
The situation was exacerbated by the fact that the waitress, who was busy serving guests as assigned by the machine, appeared to be impatient as well. The woman continued to yell at the waitress, creating a tense atmosphere as if a confrontation was imminent. However, the boss, who was actually the manager, handled the situation quite well. He apologized to the lady first, found her a spot immediately, and offered her a voucher as compensation. This seemed to calm the lady down.
我看到女服务员也很不耐烦，因为她正忙着为她负责的客人提供服务，这使得情况变得更糟。那位女士一直在对服务员大喊大叫，好像就要发生争吵一样。然而，老板（实际上是经理）人其实挺好的，他首先向那位女士道歉，并立即帮助她找到了一个位置，并给了她一张优惠券作为补偿。然后，那位女士似乎冷静了下来。
In my opinion, this experience is quite common in crowded areas, but I do admire the boss’s professional approach. You know, he focused on resolving the issue by apologizing and finding a solution without any unnecessary comments. Sometimes, customers complain because they feel they haven’t received what they were promised. I really appreciate how the manager dealt with this complex situation.
我觉得这种经历在拥挤的地区尤其常见，但我确实钦佩老板的专业行为。他没有说其他话废话，而是直接道歉并帮助她解决问题。要知道，有时候，顾客抱怨的原因只是因为他们没有得到他们所承诺的东西。所以，我真的很喜欢他处理复杂问题的方式。
Part 3 追加问题
How do companies train their staff to deal with complaints?
What do people usually complain about?
How do most people complain, in writing or by other methods?
How do people often respond to poor customer service?
点击查看2024年1-4月雅思口语题库Part2其他话题卡答案
